Return Policy

# 🔄 *RETURN POLICY – BHEZOO*

Last Updated: [06-01-2026]

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## 1. Return Eligibility

At *BHEZOO, returns are accepted **only in genuine and verified cases*.

A return will be considered *only if*:

* The product is *damaged* upon delivery

* The product received is *incorrect*

* Any item is *missing* from the package

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## 2. Return Request Timeline

* Customers must raise a return request *within 24 hours of delivery*

* Requests raised after *24 hours* will *not be accepted*

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## 3. Mandatory Proof for Return

To initiate a return, the following proof is *mandatory*:

* A *clear, single-take, unedited unboxing video*

* Clear photos of:

* The product

* Packaging

* Shipping label

* Valid *Order ID*

❗ Returns without proper proof will be *automatically rejected*.

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## 4. Non-Returnable Cases

Returns will *NOT* be accepted in the following situations:

* Customer does not like the product

* Wrong size, color, or variant selected by the customer

* Product has been *used, washed, worn, or damaged*

* Tags removed or original packaging missing

* Delay in delivery due to courier, weather, strike, or force majeure

* Incorrect or incomplete delivery address provided by the customer

* Customer refused delivery or was unavailable

* Sale / discounted products (if applicable)

* Late complaints or complaints without proof

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## 5. Condition of Returned Products

For a return to be approved:

* Product must be *unused and in original condition*

* All tags, labels, and original packaging must be intact

* Any free items received must also be returned

Failure to meet these conditions may result in *return rejection*.

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## 6. Return Pickup & Shipping

* Approved returns may be picked up by *BHEZOO’s logistics partner*, where serviceable

* If pickup is not available, customers may be required to *self-ship* the product

* Return shipping charges may be *deducted*, depending on the case

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## 7. After Return Approval

* Returned products will undergo *quality inspection*

* After successful inspection, *BHEZOO reserves the right* to:

* Provide a *replacement*, or

* Process a *refund* as per the Refund Policy

👉 Final decision will be taken by *BHEZOO management*.

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## 8. Fraud & Misuse Prevention

*BHEZOO reserves the right to*:

* Reject repeated or suspicious return requests

* Block accounts involved in misuse of the return policy

* Take legal action in case of fraud

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## 9. Company Rights

*BHEZOO* reserves the right to:

* Modify or update this Return Policy at any time without prior notice

* Take the final decision on all return-related matters

COD Orders – Important Notice

## 1

At *BHEZOO*, Cash on Delivery (COD) orders are verified before dispatch to prevent fake orders, losses, and misuse.

By placing a COD order, the customer agrees to all the terms mentioned in this policy.

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## 2. COD Order Cancellation Policy

### ✅ When a COD Order Can Be Cancelled

* COD orders can be cancelled *only before dispatch*

* Cancellation requests must be raised within the allowed time window

* Once the order status is *“Shipped” or “Dispatched”, cancellation is **NOT allowed*

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### ❌ When COD Cancellation Is Not Allowed

* Order already shipped or out for delivery

* Customer is unreachable or unresponsive

* Repeated COD cancellations by the same customer

👉 *BHEZOO reserves the right to disable COD facility* for customers with repeated cancellations.

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## 3. How to Cancel a COD Order

To cancel a COD order, the customer must:

* Contact BHEZOO Customer Support via Email or WhatsApp

* Share the *Order ID* and registered contact details

* Cancellation approval depends on the current order status

📌 Final approval is subject to *BHEZOO management decision*.

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## 4. COD Return Eligibility

COD orders are eligible for return *only in the following cases*:

* Product received is *damaged*

* Product received is *incorrect*

* Any item is *missing* from the package

All COD returns must strictly follow the *Return Policy*.

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## 5. Mandatory Proof for COD Returns

For COD return approval, customers must provide:

* A *clear, single-take, unedited unboxing video*

* Clear photos of the product, packaging, and shipping label

* Valid *Order ID*

❗ COD return requests without proper proof will be *rejected immediately*.

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## 6. Non-Returnable COD Cases

COD returns will *NOT be accepted* if:

* Customer refuses delivery

* Customer is unavailable at the time of delivery

* Incorrect or incomplete address provided

* Customer does not like the product

* Wrong size, color, or variant selected by the customer

* Product is used, worn, washed, or damaged

* Complaint raised *after 24 hours of delivery*

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## 7. COD Refund Process

* COD refunds are *NOT issued in cash*

* Approved COD refunds will be processed via:

* *UPI*, or

* *Bank transfer*

Customers must provide correct bank or UPI details for refund processing.

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## 8. COD Return Shipping Charges

* Return pickup or shipping charges may be *deducted from the refund*

* If the return is due to customer fault, full return shipping cost may apply

* If the mistake is from *BHEZOO*, charges may be waived at company discretion

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## 9. Refusal of COD Delivery

If a customer:

* Refuses COD delivery

* Is repeatedly unavailable

* Cancels after dispatch

Then *BHEZOO reserves the right to*:

* Block COD option for future orders

* Cancel existing or future orders

* Take necessary steps to prevent losses

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## 10. Fraud & Abuse Prevention

*BHEZOO reserves the right to*:

* Identify and block high-risk COD users

* Reject COD orders without prior explanation

* Take legal action in case of fraud or misuse

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## 11. Company Rights

*BHEZOO* reserves the right to:

* Modify or update this policy at any time without prior notice

* Take the final decision on all COD cancellations and returns

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## . Customer Support

📧 Email: [help.bhezoo@gmail.com]

⏱ Support Hours: Monday to Saturday (10:00 AM – 6:00 PM)

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## ⚠️ Final Note

By placing an order with *BHEZOO*, the customer agrees to this Return Policy.

All decisions made by *BHEZOO* shall be *final and binding